Customer Satisfaction / Return Policy
Our goal is 100% customer satisfaction. If you are not completely satisfied with your purchase for ANY reason, you may return your item in its original condition within 3 days of delivery. You will be refunded the purchase price less shipping costs.
All our items carry a 30 day money back guarantee against workmanship and mechanical defects. This does not include the plating since we purchase those parts from a third party vendor. Simply contact us within 30 days for a full refund of the purchase price, less shipping, or replacement.
Defects do not include bark incursions, voids, or other naturally occurring elements of the wood or other material.
Warranty does not cover abuse or physical damage incurred after delivery like, being sat on or the clip being broken during improper use. The clips are designed for use in shirt pockets only, not jeans pockets. Forcing a clip over thick material will eventually break it off. The warranty also does not include normal wear and tear through use, like a dulling finish (see “Care” of your writing instruments)
Our warranty does not extend to ink cartridges, refills or pencil leads which are consumed through use. We offer additional ink, refills and leads which you can purchase at the same time as your pen.
All our items carry a 30 day money back guarantee against workmanship and mechanical defects. This does not include the plating since we purchase those parts from a third party vendor. Simply contact us within 30 days for a full refund of the purchase price, less shipping, or replacement.
Defects do not include bark incursions, voids, or other naturally occurring elements of the wood or other material.
Warranty does not cover abuse or physical damage incurred after delivery like, being sat on or the clip being broken during improper use. The clips are designed for use in shirt pockets only, not jeans pockets. Forcing a clip over thick material will eventually break it off. The warranty also does not include normal wear and tear through use, like a dulling finish (see “Care” of your writing instruments)
Our warranty does not extend to ink cartridges, refills or pencil leads which are consumed through use. We offer additional ink, refills and leads which you can purchase at the same time as your pen.